Terms of service

Thank you for choosing SweetHamilton Limited, your global online store. These Terms contain the rules and restrictions that govern your use of our product(s), services. These terms form a binding agreement between you and us.

1. Overview

  • These Terms are between you and SweetHamilton Limited, a UK based online company.
  • SweetHamilton Limited and/or its affiliates are referred to in these Terms (as defined below) For the purposes of these Terms, we can refer to our website: www.sweethamilton.com this will give you more offer and features, product(s), services and contents, including exchanges of information.

The end users, including visitors to SweetHamilton Limited and those who will purchase product(s).

  •  SweetHamilton Limited reserve the right to make modifications from to time to our Terms that do not affect the main performance or obligations. Any modifications will be posted at the “Terms of use” links in the SweetHamilton Limited website footer. Any modifications will only form part of our Terms upon any changes or notification to you in a timely manner to give you an opportunity to review before they go into full effect.

2. User Requirements and Registration

2.1 To use the Services, you represent that you are using the services solely for personal (non-commercial) use, and you are at least eighteen (18) years old, and the age of majority as defined by applicable laws. Products for children's use may be sold on SweetHamilton Limited. However, these products are intended for sale to adults. Certain products may be intended for individuals of certain ages or "mature audiences" only. By ordering such products, you certify that you are old enough to view, use, own, or receive them. We are not responsible for third-party content that you may find offensive, indecent, or objectionable.

2.2 You may not be required to open an account,

2.3 On this website the user language of these Terms is the language version that corresponds to your chosen country/region on SweetHamilton Limited.

2.4 Our current version of these Terms shall always be displayed on our website for user to read, and you are authorized to print or save electronic copies at the time of visiting.

3. Rules and Restrictions

3.1 You are agreeing to use our Services for your own use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with these Terms, the Policies, and all laws and regulations applicable to you. If your use of the Services is prohibited by any applicable laws, then you are not authorized to use the Services. We are not responsible if you use the Services in a way that breaks the law.

3.2 You are liable for all damages caused by third-party use of your account unless you are not at fault for such third-party use. Therefore, you must protect the security of your account and password and not share them with any third party. You must notify us immediately of any unauthorized use or security breach of your account.

3.3 When using the Services, you agree and undertake to comply with our Guidelines and Review Guidelines and not to take any action or make available any User Submissions through the Services.

Placing Orders

As per our operations, you may pay for multiple orders in one transaction at checkout through SweetHamilton Limited. Multiple orders may be delivered together in one package based on availability and stocks.

To place an order with us, you can use our Guest Checkout.

You check that all personal information provided to us by you is accurate, true to your knowledge, and are up to date. You can, at any time, update or correct your personal details or correct.

We shall not be liable for any loss or damage products which may arise because of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your details, please contact us immediately.

If we are suspicious of any miss use activity that appears fraudulent, we can reserve the right to refuse or cancel you order where necessary.

If you are using our Guest Checkout, we will retain your personal information in order to process your order.

Order Acceptance

Completion and checkout online do not constitute our acceptance of the order you have place from us. You will be notified by email or other means as soon as possible with a confirmation that we are processing your order. Acceptance of your order will only take place when your payment is taken, and despatch of the product(s) is confirmed.

Prior to despatching the product(s) We have the right, to decline an order for any reason, based on the legal and regulatory reasons.

SweetHamilton Limited contract with you will start once you receive the order despatch email and remain in place upon until the last day of your right to return the products.

However, if we cannot supply you with all the products that you have ordered, we will notify you and process only the available stock items and let you aware of the unavailable items. We will be informed by email and, if you have already paid for the products.

In the event of any illegal or unlawful purchase, SweetHamilton Limited will all right to stop or cease to fulfil the order at any time, including after the products have been despatch, you will receive an email notification.

 

Payment

  • During checkout process, you will be asked to enter your payment details. All areas indicated will be asked to be completed.
  • By you completing your payment details you have confirmed that the method being used for payment belongs to you, or your name where an agreement is entered into with yourself and any credit or third-party provider.

As you your payment details confidential we do not store such information on our system, however some third-party providers used by SweetHamilton Limited may be using secure encrypted payment mechanisms that could store your data. Please visit individual payment providers websites for more information on how they hold your personal data or information collected at payment.

 

Delivery

  1. The timescales and charges for delivery vary depending on the products that you have ordered, delivery address and country, and what delivery services is available. You’ll find full details of our delivery charges before checking out.
  2. Delivery will be ship to the address you have specified in your order. Upon delivering of you products, If no one is available at a residential or other address at the time of the delivery, our courier will advise whether your order has been left in a specified and safe place, or returned to depot/post office.
  3.  When the products are delivered to the delivery address specified in your order, all risk including of loss or damage to the products shall pass to you.
  4.  We shall not hold under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.
  5. Delivery charges in the UK, changes refunds and delivery charge can only be made in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your statutory rights see your “Right to Cancel” in the section below and contact your local authority Trading Standards department or consumer advice centre for more information. 

Collection 

  •  When you collect your order refund can take up to five working days Saturdays and Sundays not included. 

Delays

  • We will keep you informed on the supply of your product(s) making the effort to prevent or delay for any reasons beyond our control.
  • Once the product(s) have been dispatched, we shall be under no liability to you for such delay or failure of product(s) being delivered.

Changes to an Order

  • Any changes to be made to your order must be notified to us prior to their despatch, and be in writing (via email).
  • Once you have already placed your order, you cannot make any changes to your name or delivery address once your order has been despatched.
  • If for some reasons you amend or change your order this could result in delay in you timetable. 
  • In some case if you amend or change you order you may find the the item(s) is no longer available, or have a price changed for which you may be changed. 

 

Products Lost or Damaged in Transit

  • We will not be responsible for any loss or damage to product(s) in transit that you return,  we highly recommend that you use a recorded delivery service and obtain proof of postage.
  • If product(s) being returned get lost or damaged in transit, we reserve the right to charge you or deduct from you refund any amount attributable to such damage or loss.
  • Certain product(s) purchase at the time cannot be return or refunded. 
  • Unwanted product(s)/item(s) must be returned in the same condition as you would have received it, in it's protective coverings, carriers and in or with the original outer packaging supplied originally.